Customer Service

Get instant work and fast cash with your skills.

• Chapter 1: Edit Sites
• Chapter 2: Author A Book
• Chapter 3: Slogans and Such
• Chapter 4: Produce a “Paper” and Sell Ads
• Chapter 5: Write Resumes
• Chapter 6: Proof/Edit Pupil Papers
• Chapter 7: Arrange Screenplays
• Chapter 8: Author A Hot Theme & Sell It

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How to develop unstoppable loyalty from your customer base.

• Chapter 1: How Important Is Customer Loyalty
• Chapter 2: Discern Where You Are In Respect To Customer Loyalty
• Chapter 3: Understand Your Target Audience And Their Needs
• Chapter 4: Supply Products Of Worth To Fulfill A Need
• Chapter 5: Make Sure Your Customer Service Is Exceptional
• Chapter 6: Everyone In The Organization Must Be Trained To Reflect Your Vision

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Follow Up With Your Customers For Big Time Sales Results

Contents:

• Why You Need to Follow Up with Your Customers
• Your Follow Up Plan
• The Power of Follow Up
• 3 Key Ways Following Up Benefits Your Business
• Making Your Reputation
• Ignoring the Obvious
• The One Follow Up Step that's Easy to Miss
• Exactly What Is "Follow Up"?
• Beyond Consistency
• Thinking Like Your Customer
• Balance
• Section I - Putting It Together
• - 1 Deliver What You Promise
• - 2 Help Them Keep Moving Through Your Process
• - 3 Remove the Bumps and Glitches
• - 4 Provide them with Access – to You
• Section II - Follow Up Techniques
• - 1 The Email Series
• - 2 The Personal Follow Up
• - 3 The "Blast from the Past" email
• - 4 The Newsletter Strategy
• - 5 Don't Forget the Snail
• 10 Focused Follow Up Tips
• 10 Biggest Follow Up Mistakes
• Overcoming Your Fear of Selling

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A Look Inside The Minds Of Your Customers!

Contents:

• Chapter 1 – A Support System
• - Just Starting Out In Online Marketing? Start Out Right
• - Standing Out In the Crowd
• - Just Sell Only And You'll Suffer
• - Don't Build A Contact List Just To Sell To
• Chapter 2 – Star Support
• Chapter 3 – No Cost Options
• - Free Support Desk Software Example 1
• - Active Desk Cons
• - Active Desk Pros
• - More Is Not Necessarily Better
• - Free Support Desk Software Example 2
• - Free Support Desk Software Example 3 – Hosted
• - Not All Free “Support Desk” Systems Really Free
• Chapter 4 – Systems That Cost
• - They Host – You Pay Monthly
• - You Host – Pay One Time
• Chapter 5 – Relationship Management
• - What is Help Desk Automation?
• - The Key Benefits for Your Company
• - Does Your Business Need Support Desk Automation?
• - Common Help Desk Automation Features
• - What to Look for When Choosing An Automated Solution
• - 10 CRM Help Desk Software Vendors
• - TechExcel
• - FrontRange
• - ScriptLogic
• - Numara Software
• - Epicor
• - Soffront
• - EnterpriseWizard
• - PhaseWare
• - BMC Software
• - PS'Soft
• Chapter 6 – Social Media Integration
• - Significantly Reducing Customer Support Tickets
• - What Is The Real Power In Web 2.0?
• - A Customer Support Gold Key
• Chapter 7 - Setup
• - On A Shoe String Or No String Budget?
• - Let's Talk Planning And Options
• - Getting All the Necessary Tools In Place
• - The Basics
• - Some No Shoe String Budget Options
• - 3 Free Support Desk Systems
• - Some Shoe String Budget Options
• - 3 Moderately Priced Paid Support Desks
• - Three Ways To A "Live Help Online" Work Around
• - Second Option
• Chapter 8 – Go For It!
• - First A Word About Private Label Rights Products
• - Don't Give Your Customers Away
• - Finding Products To Sell That Compliment Yours

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Running a successful virtual assistant business.

• Chapter 1: Virtual Assistant Basics
• Chapter 2: What Skills Are Needed
• Chapter 3: Arranging A Work Area
• Chapter 4: Decide What Services You Will Offer
• Chapter 5: Know Your Budget
• Chapter 6: Have A Business Plan
• Chapter 7: Using Sites Like Scriptlance To Find Clients
• Chapter 8: Using Marketing For Clients
• Chapter 9: Handling Clients Correctly

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Learn how to sell products through the "Fullfilled by Amazon" (FBA) program.

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Setting up a successful service business.

• Chapter 1: Service Business Basics
• Chapter 2: Use Market Research To Choose The Best Service Based Company
• Chapter 3: Beef Up Your Marketing Skills
• Chapter 4: Put Together Your Website
• Chapter 5: Brainstorming Unique Advertising Ideas
• Chapter 6: Stay On Top Of Customer Service
• Chapter 7: Types Of Service Based Companies

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Video Modules

• 01 - OSTicket Support Desk Install
• 02 - OSTicket Manage Support Desk
• 03 - OSTicket Support Desk Advanced

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